TERMS & CONDITIONS
This document gives you information about us and the legal terms and conditions by which we sell any of our standard or bespoke furniture pieces to you.
Please read these terms carefully and make sure that you understand them before ordering. By ordering any of our pieces from us, you agree to be bound by these terms. We amend these terms from time to time - these terms were most recently updated on 17th January 2023.
Prices are set out on our website and where applicable an item is marked as plus VAT. We reserve the right to alter our prices at any time.
From time to time it may be necessary to either increase or decrease our prices, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
No VAT will be normally be charged on goods shipped outside the UK on the provision that the we receive the necessary export documentation from the customer within three months from the date of the invoice. If the necessary documentation is not received, VAT will be invoiced to the customer and will be immediately payable by the customer.
Preferred payment is by online payment link or bank transfer. Your invoice will include all relevant bank information if you order a bespoke or custom piece.
We also accept MasterCard, Visa and other major credit cards as listed. We reserve the right to refuse payment by credit card.
Lead times for made-to-measure and bespoke orders can vary. Please refer to lead times as stated on the product details and/or please confirm your specific lead time with us at the point of ordering. For all items, a lead time applies as pieces are made to order. Please bare this in mind when ordering.
Where an item is made to order, we specify a lead time that we do everything we can to adhere to. Occasionally things happen that are outside of our control and may cause a delay to your order. We will do our best to keep these to a minimum and will keep you updated on the progress of your order until completion.
Your quoted price does not include delivery or shipping unless specifically stated on checkout.
Please note that can't accept responsibility for orders damaged in transit once they have left our premises. We do want every item to be received in the best condition possible so please let us know should something arrive in a condition that's unexpected and please endeavour get in touch as soon as possible.
We're happy to provide quotes for carriage on confirmation of the delivery address. We deliver to London once a week and your piece(s) will be delivered in our own van unless otherwise arranged. We also ship internationally using trusted courier services. We have shipped a huge range of furniture and can offer a white glove delivery service if required.
Items uncollected within 6 months without arranged storage or a future delivery/collection date, will be resold and no refund will be given.
PURCHASE OF ITEMS ONLINE
While we work hard to portray items accurately, variations may occur due to the calibration and settings of individual screens.
You are responsible for taking note of the sizes of items supplied on our website, and for supplying the correct measurements for items being ordered. We cannot accept the return of items that do not fit through doorways, or are incorrectly specified for the space.
We use high quality natural materials that contain variations in colour, pattern, grain, knots and other character markings. We cannot accept returns or refunds based on natural variations in our materials. If a certain level of uniformity is required, please discuss your requirements with us before confirming your order.
Wood is a natural material that moves in response to changes in ambient moisture levels. We only work with wood that has been dried to the appropriate moisture level for our local climate, and we construct furniture in a way that allows it to best respond to changes in ambient conditions. We can't accept returns based on dimensional or structural issues caused by climatic change once a product has left our workshop.
The finishes and at ALFRED NEWALL are applied by hand with care to each individual piece, so hand finishes will vary slightly.
The colours of our finishing products remain consistent, but will appear differently according to the colour of the timber boards on which they're applied. Please view the examples of finished pieces shown on our website before confirming your order. If you require a higher level of uniformity please discuss your requirements with us before confirming your order.